Refund & Cancellation Policy

At Tayer we strive to provide high-quality digital services. Because our products are digital assets delivered instantly upon purchase, we have established the following policy to ensure clarity and fairness for both parties.

1. Digital Nature of Services

Please understand that due to the nature of digital subscriptions and account credentials, once a service is delivered and activated, it is considered "consumed." Therefore, we do not offer refunds for "change of mind" or if the customer no longer wishes to use the service after successful delivery.

2. Eligibility for a Full Refund

You are entitled to a full refund under the following specific circumstances:

• Non-Delivery: If we fail to deliver your login credentials or activation code within 24 hours of your confirmed payment.

• Initial Technical Failure: If the account provided is invalid or non-functional upon the first login attempt and our support team is unable to provide a working replacement within 24 hours.

3. Warranty & Technical Support

We provide a full-term warranty for the entire duration of your subscription (e.g., 1 month, 6 months).

• If your account encounters a technical issue during the warranty period, we will repair or replace the account at no additional cost.

• A partial refund may be considered only if a persistent technical fault occurs and we are unable to provide a replacement for more than 48 hours.

4. Policy on Disputes and Chargebacks

We are committed to resolving any issue through our dedicated support channels.

• Contact Support First: Before initiating a dispute or chargeback with your bank or payment provider (like PayHub or Stripe), you must contact our support team.

• Impact of Disputes: Opening a dispute without prior communication will result in the immediate and permanent termination of all your active services and accounts without a refund.

5. Exclusions from Refund

Refunds will not be granted in the following cases:

• Violation of the terms of use (e.g., changing passwords on shared accounts or reselling access).

• Sudden policy changes or service terminations by the original provider (e.g., OpenAI or Google) that are beyond our control.

• Incompatibility with the user's device or internet connection (e.g., VPN issues or regional blocks).

How to Request a Refund:

If you meet the eligibility criteria, please email our support team at tayer.support@gmail.com with your Order ID and a detailed description (including screenshots) of the issue.

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